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Course Description 

The ITIL Foundation certification shows that you have a basic-level understanding of ITIL, which is the global benchmark for best practices in IT service management. This is an entry level certification, providing general awareness of the key elements, terminology and concepts of ITIL. This course also covers the links between lifecycle stages, the processes used and their contribution to service management practices. ITIL Foundation is suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. The certification also applies to IT professionals who work within an organization that has adopted ITIL and so need to be aware of and contribute to the overall service improvement programme. Focusing on the critical alignment of IT and business strategy, this certification in ITIL gives you a comprehensive set of policies and project management concepts. If you’re looking to learn best practice techniques, then the ITIL Foundation v4 course is for you.  





There are no prerequisites for this course. Recommended Knowledge : Basic Computer skills. 



Course Level 

Beginner / Intermediate 


Course Outline

ITIL v4 Foundation Syllabus 
ITIL Introduction
Key Concepts of Service Management
ITIL Foundation: Key Concepts
The Service Value System
The Service Value Chain  
The Guiding Principles
General Management Practices
Service Management Practices (Part 1) 
Service Management Practices (Part 2)



Course Fee


Please contact us for more info



Course Benefits and Features

  • Expert Instructor-Led training via our Intelligent learning platform
  • Learn at your own pace
  • Performance tracking
  • Mentor assistance
  • Course Notes are Printable & Downloadable
  • Test Preps and Practice Exams


Course Duration 

Full Time -  1 to 2 weeks

Part Time - 3 to 4 weeks 

*** An Online option is also available



Study Options


An Interactive Online option that allows you to study from the comfort of your home or work


Full day attendance (9am to 4pm)


Two hours per day - (9am to 11am) or (11am to 1pm) or (1:30pm to 3:30pm) or (3:30pm to 5:30pm)


Saturday (9am to 1pm)


Evenings (Tuesdays and Wednesday from 5pm to 7pm)



Possible Career Options

The ITIL v4 Foundation course is suited for anyone looking to work in any of the following roles:

  • ITIL change Management Analyst
  • Desktop Support Manager
  • Service Support Analyst



ITIL v4 Foundation Certification Exams

Upon Completion of the ITIL Foundation training certification course you will receive a certificate of attendance.

The International Exams are not included in the course fee. The Exams can be written at any Pearson Vue Testing Centre in South Africa.

The ITIL v4 Foundation qualification comprises of one exam and it is necessary to pass the related exam i.e. ITIL v4 Foundation in order to gain your internationally recognised ITIL v4 Foundation Certification.

You will be required to register for the exams using the following website : or to call 0800 995 044.



How to register for this course

Registration can be done via e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. or at the Pretoria Learning Academy College.

The following is required for registration :

  • copy of Identity Document / Passport 
  • Student contact details


Please click below to view the full list of IT Courses offered at Pretoria Learning Academy :

  Click here for more info 




Please contact us for more info :

Tel : 012 326 9467

Cell : 082 923 9829

E-mail : This email address is being protected from spambots. You need JavaScript enabled to view it.


Pretoria Learning Academy is accredited by the MICT SETA ACC/2019/07/0017